Who We Are

durexanvia operates from Settlement City Shopping Center, Kove Lounge, Panthers Port Macquarie, at 1 Bay St, Port Macquarie NSW 2444, Australia. We provide financial automation setup services and educational programs for individuals and businesses looking to streamline their financial processes.

When we say "we," "us," or "our," we're referring to durexanvia. "You" or "your" means anyone who uses our website, attends our programs, or engages with our services.

Information We Collect

We collect different types of information based on how you interact with us. Here's what that looks like in practice.

Personal Details You Provide

When you sign up for our programs or contact us for services, we typically collect:

• Your full name and preferred contact details
• Email address and phone number
• Business information if you're inquiring about commercial services
• Payment details when you enroll in paid programs
• Any specific information you share in consultation forms or during initial assessments

Technical Information

Our website collects standard technical data to function properly and improve your experience:

• IP address and general location data
• Browser type and device information
• Pages you visit and how long you stay
• Referring websites and search terms used
• Time and date stamps of your visits

Educational and Service Data

For those enrolled in our learning programs, we keep records of your progress, course completions, and any materials you submit. This helps us provide better support and tailor our teaching approach.

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of hoarding data.

Sharing Your Information

We don't sell your personal information. Full stop. But we do work with certain partners to deliver our services effectively.

Service Providers

We use trusted third-party services for things like payment processing, email communications, and website hosting. These providers only access the information they need to do their job, and they're contractually bound to protect it.

Financial Institutions

When setting up automation systems for clients, we may need to share relevant information with banks or financial software providers. This only happens with your explicit consent and only includes what's necessary for the setup.

Legal Obligations

If required by law or to protect our legal rights, we may disclose information to government authorities, law enforcement, or in legal proceedings. We'll notify you unless prohibited from doing so.

Data Retention

We keep your information only as long as we need it. Here's our general approach:

After these periods, we securely delete or anonymize your information. If you want us to delete your data earlier, just ask—though we might need to keep some records for legal compliance.

Your Rights and Choices

Australian privacy law gives you several rights over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually at no charge. If the request is particularly complex or requires significant resources, we might charge a reasonable fee.

Correct Inaccurate Data

Spotted something wrong in your records? Let us know and we'll fix it promptly. This is especially important for course certificates and professional credentials.

Request Deletion

You can ask us to delete your personal information, subject to legal requirements. For example, we need to keep financial records for seven years under Australian tax law, but we can delete marketing data immediately.

Opt Out of Marketing

Every marketing email includes an unsubscribe link. Click it once and you're done. You can also email us directly at info@durexanvia.com with your request.

Withdraw Consent

If we're processing your data based on consent (rather than legal requirement), you can withdraw that consent anytime. This won't affect any processing that happened before you withdrew consent.

Security Measures

Protecting your information is something we take seriously. We use industry-standard security practices, though it's worth noting no system is completely impenetrable.

Technical Safeguards

• Encrypted connections (SSL/TLS) for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Restricted access to personal data within our organization
• Encrypted backup systems for data recovery

Organizational Practices

Our team receives regular training on data protection. We use strong authentication methods, maintain detailed access logs, and have clear protocols for handling sensitive information.

Data Breach Response

If a data breach occurs that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner within 72 hours. We'll explain what happened, what information was affected, and what steps we're taking.

Cookies and Tracking

Our website uses cookies—small files stored on your device that help the site function properly. You can control cookies through your browser settings.

Essential Cookies

These are necessary for the website to work. They handle things like keeping you logged in and remembering your preferences during a session.

Analytics Cookies

We use these to understand how people use our site. The data is aggregated and anonymized—we're looking at patterns, not tracking individuals.

Managing Cookie Preferences

Most browsers let you refuse cookies or alert you when they're being sent. Keep in mind that disabling cookies might affect website functionality.

International Data Transfers

Your information is primarily stored in Australia. Some of our service providers have servers overseas, particularly in the United States and Europe. When data leaves Australia, we ensure these providers maintain adequate protection standards.

We use providers that comply with international frameworks like the EU-US Data Privacy Framework and include contractual clauses that require them to protect your information to Australian standards.

Children's Privacy

Our services aren't designed for people under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Effective Date" at the top shows when this version came into effect. Previous versions are available on request if you want to see what's changed.

Making a Complaint

If you're unhappy with how we've handled your information, please tell us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.